CyberSecure Privacy Policy

This policy governs the use and disclosure of personal information of its customers by CyberSecure Pty Ltd (ACN 106 207 452) (CyberSecure).

Information Collected

Registration Information

1. Name or business name as the case may be;
2. ACN or ABN (if applicable);
3. representative who will be the primary contact for CyberSecure for matters relating to the provision of services;
4. postal address;
5. telephone number(s);
6. facsimile number(s);
7. credit card details; and
8. email address(es).

This information will be collected with customers' knowledge and participation. If a customer chooses not to provide this information, CyberSecure may be unable to provide its products and services to the customer. It will not normally be possible for customers to deal with CyberSecure anonymously.

Cookies

The CyberSecure website (www.cybersecure.com.au) may use cookies, which is an automated process and takes place without customers' specific knowledge or participation.

Cookies are a web browser technology that is used by CyberSecure to improve customers' experience of using its website, but are not used to record any personal information about customers.

Customers may disable cookies in their web browsers at the cost of some possible loss of functionality in their use of the CyberSecure website. Specifically, CyberSecure's online ordering system (ie the process by which Customers sign up for CyberSecure's services) requires the use of cookies and this system will not work if they are disabled.

Sensitive information

CyberSecure will not collect information from customers that reveals any officers., agents. or representatives of the customers' racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership or details of health, disability or sexual activity or orientation, unless compelled to do so by law.

Purposes for which information is collected

The personal information collected by CyberSecure enables it to operate its website and deliver its products and services to customers.

Customers' personal information is used for the following:

1. Account creation and management
2. Billing and account enquires
3. Sales support and technical support
4. Product information and upgrade promotion
5. Disclosure of customers' personal information

Customers' personal information may be disclosed by CyberSecure in the following circumstances:

To authorised officers, agents or representatives of CyberSecure to enable it to provide its products and services to customers and to CyberSecure's duly authorised agents for the purpose of administering CyberSecure's debt collection activities.

Unless required by law, CyberSecure will never willingly disclose individually identifiable data about customers to any third party without first receiving that customer's permission.

CyberSecure will use reasonable endeavours to avoid the disclosure of customers' personal information.

Some demographic information about customers (such as postcodes) may be disclosed by CyberSecure for research providing that this information is unable to identify a customer or any other individual.

Accessing customers' personal information

All customers of CyberSecure have access to their personal information. If a customer would like access to its personal information it can contact CyberSecure by emailing its Privacy Officer at privacy@cybersecure.com.au. The Privacy Officer will attend to customers' request on a confidential basis within 30 Business Days of receiving the request.

Personal Information Security

CyberSecure endeavours to keep customers' personal information as secure as reasonably possible. Without limitation, customer information is not accessible over the Internet, but only from a secure password-protected internal workstation or server.

Data Information Security

Customers' files are protected using at least 128-bit Encryption before they leave customers' computers. Larger key sizes and other encryption algorithms widely considered as having equal or greater security may also be used. Customers' files are then stored in this encrypted state at CyberSecure's secure data centre.

Each customer gets an individual account and password. This means that each customer also gets a unique encryption key. This encryption key ensures that while a customer's data is securely stored at CyberSecure's data centre, only that customer has access to its data. In fact, even our most privileged CyberSecure systems administrators do not have the ability to decrypt customers' data.

CyberSecure's servers are installed in a purpose built data centre with 24 x 7 security, authorised access to enter the data-centre, locked servers with encrypted data and with power, fire and flood protection as key features to the high integrity data centre.

Amendments to Privacy Policy

CyberSecure may amend this Privacy Policy at any time.

If CyberSecure chooses to amend this Policy, it will inform customers of the amendments in writing 30 days before the amendment is taken into effect.