Error loading profile from server. Unable to connect to sHostname

Error

Error loading profile from server. Reason=’[Http.UnableToConnectExpt] [Http.SocketPack.getNewSocket] Unable to connect to sHostname=’backup-01.cybersecure.com.au’ sHostIP=’XXXX’ port=’443′ type=’NS’ sProxyHost=” sProxyPort=” sProxyUser=” sProxyPwd=”’ Backup Server=’backup-01.cybersecure.com.au’ Login Name=’XXXX’ Hashed Password=’XXXXXX’

Reason

  1. There is some type of network outage
  2. Firewall software is blocking the scheduler process from connecting to the internet

Resolution

  1. Ensure that the internet connection is functioning correctly
  2. Add an outgoing firewall exclusion for the process named “bschJW.exe”