Open the backup settings, go into “Backup Schedule” and ensure that your backup schedules have been deactivated by removing all the scheduled jobs. This will prevent your backups from automatically running before the drive has arrived to our engineers.
Open the “Backup Settings”
Select the backup set using the drop-down selection box
Navigate to the “Backup Schedule” settings and “REMOVE” all schedules associated with the backup set – this will ensure that the backup does not upload automatically.
Confirm the removal
The schedules screen should now look like this
Click OK to get back to the main console
After making any settings change, always “Save Settings” back to the CyberSecure servers
In the Main console, click “Backup”
Choose “Options” – this displays available backup options. Note: the desired backup set can be specified using the drop-down box. Each backup set needs to be seeded individually.
Select “Local Hard Disk (Seed Load Utility)” for a destination
Select the path to the removable hard disk (eg. F:\)
IMPORTANT: Don’t create individual folders for each backup set, simply choose the ROOT LEVEL of the drive and perform the seed for each backup set. The software will preserve what has already been seeded on the drive.
For Exchange Backup Set, please choose “Full Backup”.
Click OK and the backup will seed to the local hard disk
Once finished, click close
Repeat this process for all backup sets
When all backup sets have been seed loaded, note the size of seeded data on the drive – it should line up with the expected total data size (it will be less due to compression).
When satisfied with the seeded size, unplug the hard disk and return to CyberSecure. Our team will notify you when your account has been successfully setup and you can re-enable the backup schedules as detailed earlier.
For technical support, please email service@cybersecure.com.au or phone the CyberSecure helpdesk on 1300 854 292
